products supplied are covered by a manufacturer's warranty, which is normally
for a minimum of one year, but may be longer. The documentation sent with the
product will tell you all you need to know. If you wish, you may purchase an
extended warranty from us at an attractive price.
In the unlikely event that you receive incorrect or faulty goods, please contact us at the address shown
at the bottom of this document or
telephone 01704 500505 between 9.30 am and 5.30pm, Monday to Friday and Saturdays between 9.30-1.00pm. Complaints
are dealt with by Philip or Beverley Bunting. We will then advise you how we
will promptly resolve your complaint.
If you prefer, you may email to firstname.lastname@example.org.
If you complain to us in writing, we promise to acknowledge it promptly (always within 5 days), to
tell you how long it will take to resolve
the complaint and to keep you informed while we resolve the complaint. In most
cases we would expect to resolve the complaint within 5 days of receiving it.
write to us:
Light Hire Company Limited
listening carefully to our customers and responding positively, we find that
complaints are rare. When we do receive them, we always check back to make sure
that our solution is acceptable and, where appropriate and possible, change our
operating systems to prevent repetition of the cause for complaint.
Please do not return broken or faulty goods prior to contacting us as these
will not be accepted and may incur charges for you. There is a procedure for
dealing with broken or faulty goods which will be given to you after you have
contacted us in reporting any faults.
Broken or Faulty
The Sad Light Hire Company makes every effort to ensure
products arrive in perfect condition. However, in the unlikely event of a
product arriving damaged or faulty, customers should contact Customer Services
within a reasonable time of receipt to report the problem. You will then be
given instructions for determining the nature of your complaint. Please do NOT
simply return such goods as they will not be accepted.
Under the Consumer Protection (Distance Selling) act You have the
right to cancel the contract. In order to cancel the contract, you must return
the goods within 7 days of the date that the goods are delivered, unopened and
in perfect condition and pay the cost of returning the goods. In case of cancellation,
we must return your payment within 30 days of the cancellation. In the event
that the goods or damaged we reserve the right to charge a re-stocking fee.
You can fax, post or email your notice of cancellation to the contact
Light Hire Company Limited
Fax (01704) 501363
You must return any delivered product(s)
you have cancelled at your expense to:
The Sad Light Hire Company Limited
In the event that you do not return the goods after cancellation then we
reserve the right to charge you for the costs of collection which will probably
be higher than if you had sent them yourself.
If returning goods to us these must be returned in the original packaging and
you should take reasonable care to ensure that we receive the goods and that
the goods are not damaged in transit. You should obtain a proof of posting or
sending and arrange for adequate insurance to cover the value of the goods
As the consumer you have a statutory duty to take reasonable care of the goods
whilst in your possession and the goods including any packaging, instructions
etc will need to be in a saleable condition on return and a re-stocking or
replacement charge may be made if this does not happen.
Such goods must be returned to us. We do not arrange collection of goods for
any purpose which includes broken or damaged.