About Us

Sad-Shop, Sad-Shop.com, Look-after-yourself.com, Natural-Alarm-Clocks.com, The National Light Hire Company, tens-for-pain, are trading names of the Sad Light hire Company Limited 
Company registration number 4959588
Trading and registered office address: 
The Sad Light Hire Company Limited ”Rutlands”, 2b Hartwood Road, Southport, Merseyside UK, PR9 9AA
Telephone 01704 530919 • Fax 01704 501363.

Customer support and service

Tel 01704 500505 (Monday to Friday 9.30 till 5.30, Saturday 9.30 till 1.00) 
Outside of these hours you can leave a message on our answerphone (01704 501363) and we will call you back as soon as possible.
Contact person for any queries regarding delivery and or payment is Mrs Beverley Bunting 
(Telephone 01704 500505 or email sadbox@aol.com)

Shopping Information

Making a purchase

There are different methods.
Please feel free to browse online and order by one of the following methods:

ONLINE - use our secure site to pay with credit/debit card. We also accept PayPal. 

BY PHONE - from 7am until 10pm which includes evenings, weekends and Bank Holidays. There is a Freephone number for your UK callers. You will normally speak to a person not an exchange. If we are unable to answer the phone and you wish to leave a message we will respond as soon as possible.

FAX or POST - You can print off an order form to either fax to us or send by post.

EMAIL - You can email us with you name and order details and we will telephone you back.

For the purchase of products we accept most credit cards including Visa, Mastercard, Maestro, Solo, Electron, American Express. Occasionally if suppying outside of the UK it may not be possible to accept local debit or Electron cards. We also accept Pay Pal. 

You can also pay by cheque, money order or postal order although full title to the goods do not pass to the purchaser until such cheques have been cleared.

We do not charge for any item until it is ready to ship. Backordered items are not charged until just before they are shipped. You may send your credit card information via phone, fax, post. or via our secure online ordering system.

Shipping and Handling

Back orders

If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

The Sad Light Hire Company Limited can accept no responsibility or consequential liability for items which arrive later than stated.

Delivery time can be anytime from 8.00am until 7pm Monday to Friday but cannot be guaranteed.

Packages sent out require a signature and therefore we suggest that if you are going out that you let us know before your package is shipped and provide an alternative delivery address such as a neighbour.

If you give us an alternative delivery address after the package(s) have been shipped you may be charged an additional re-direction charge.

More specific delivery times such as a morning, afternoon, Saturday morning etc can be obtained at a supplemental charge.

Credit Card Security

Until such time as you click the 'transfer to secure server' button on the checkout page, any ordering procedure, such as clicking buttons, checking the shopping basket etc., is processed on your own computer. We do not use cookies to track your progress through the site and have no way of knowing which pages individual visitors have viewed.

The shopping application, however, requires permission to use cookies on your machine, to keep track of your cart contents, remember names and addresses when you ask for them to be remembered and, when relevant, keep you logged on.

Cookies are not used in any way that abuses your privacy or security.

Information about you and your chosen purchase is collected only after you have transferred to the secure server and then only if and when you choose to complete the purchase by clicking the 'submit order' button. 

Your security is protected by secure socket layer (SSL). This means that the data you transfer is encrypted and cannot be seen by others as it is transferred to the secure server. This protocol has been approved by the Internet Engineering Task Force (IETF) as a standard.

The information collected comprises only that essential to processing your order, namely details of your purchase, your name, address, telephone numbers, email address and card details. The information is stored on the secure server, password 
protected, viewed through SSL by our mail order administrator to collect the order information, then deleted. The contents of our site are protected by password and cannot be interfered with.

The named person in our company responsible for security is Philip Bunting. 

If you have any queries about security, please e-mail:sadbox@aol.com

Our Terms

Guarantee

Guarantee/Warranty

All products supplied are covered by the manufacturers' warranty which can be from 12- 36 months depending on the product. This will be clearly marked on our web page/Catalogue Guarantees do not cover goods which have become faulty as the result of misuse or mishandling. We honour and will continue to honour all relevant legislation in respect of goods supplied to you.
Please note that the warranty does not extend to light tubes (these will have a warranty of 12 months) or batteries.
All warranties and guarantees are additional to and do not affect your statutory rights.

Privacy policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) We are registered under the Data Protection Act.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not pass any of your details email to any other trader or organization. We will give you the chance to refuse any marketing email from us in the future if you inform us at the time of placing any order.

The type of information we will collect about you includes:

Your name
Address
Phone number
Email address
Credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you have any questions/comments about privacy, you should email us. The named person in our company responsible for security is Philip Bunting. You can e-mail him at sadbox@aol.com

Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns

Returns Policy

All products supplied are covered by a manufacturer's warranty, which is normally for a minimum of one year, but may be longer. The documentation sent with the product will tell you all you need to know. If you wish, you may purchase an extended warranty from us at an attractive price.
In the unlikely event that you receive incorrect or faulty goods, please contact us at the address shown at the bottom of this document or telephone 01704 500505 between 9.30 am and 5.30pm, Monday to Friday or 9.30-1.00pm. Complaints are dealt with by Philip or Beverley Bunting. We will then advise you how we will promptly resolve your complaint.

If you prefer, you may email to  sadbox@aol.com. If you complain to us in writing, we promise to acknowledge it promptly (always within 5 days), to tell you how long it will take to resolve the complaint and to keep you informed while we resolve the complaint. In most cases we would expect to resolve the complaint within 5 days of receiving it.

Please write to us: 

The Sad Light Hire Company Limited

SAD-SHOP

16 Stanley Street

Southport

Merseyside

PR9 0BY

By listening carefully to our customers and responding positively, we find that complaints are rare. When we do receive them, we always check back to make sure that our solution is acceptable and, where appropriate and possible, change our operating systems to prevent repetition of the cause for complaint.

Please do not return broken or faulty goods prior to contacting us as these will not be accepted and may incur charges for you. There is a procedure for dealing with broken or faulty goods which will be given to you after you have contacted us in reporting any faults.

Broken or Faulty Goods

The Sad Light Hire Company makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged or faulty, customers should contact Customer Services within a reasonable time of receipt to report the problem. You will then be given instructions for determining the nature of your complaint. Please do NOT simply return such goods as they will not be accepted.

Cancellation

Under the Consumer Protection (Distance Selling) act You have the right to cancel the contract. In order to cancel the contract, you must return the goods within 7 days of the date that the goods are delivered, unopened and in perfect condition and pay the cost of returning the goods. In case of cancellation, we must return your payment within 30 days of the cancellation. In the event that the goods or damaged we reserve the right to charge a re-stocking fee.

You can fax, post or email your notice of cancellation to the contact details:

The Sad Light Hire Company Limited

SAD-SHOP

16 Stanley Street

Southport

Merseyside

PR9 0BY

Fax (01704) 501363

email sadbox@aol.com

You must return any delivered product(s) you have cancelled at your expense to:

The Sad Light Hire Company Limited

SAD-SHOP

16 Stanley Street

Southport

Merseyside

PR9 0BY

In the event that you do not return the goods after cancellation then we reserve the right to charge you for the costs of collection which will probably be higher than if you had sent them yourself.

If returning goods to us these must be returned in the original packaging and you should take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit. You should obtain a proof of posting or sending and arrange for adequate insurance to cover the value of the goods sent.

As the consumer you have a statutory duty to take reasonable care of the goods whilst in your possession and the goods including any packaging, instructions etc will need to be in a saleable condition on return and a re-stocking or replacement charge may be made if this does not happen.

Such goods must be returned to us. We do not arrange collection of goods for any purpose which includes broken or damaged.

Customer Support

Reaching us

SAD-SHOP
16 Stanley Street
Southport
Merseyside
United Kingdom
PR9 0BY

(Monday to Friday 9.30 till 5.30, Saturday 9.30 till 1.00)

Outside of these hours you can leave a message on our answerphone (01704 501363) and we will call you back as soon as possible.

Contact person for any queries regarding delivery and or payment is Mrs Beverley Bunting
(Telephone 01704 500505 or email sadbox@aol.com)

Important Details

Credit card security

Until such time as you click the 'transfer to secure server' button on the checkout page, any ordering procedure, such as clicking buttons, checking the shopping basket etc., is processed on your own computer. We do not use cookies to track your progress through the site and have no way of knowing which pages individual visitors have viewed.

The shopping application, however, requires permission to use cookies on your machine, to keep track of your cart contents, remember names and addresses when you ask for them to be remembered and, when relevant, keep you logged on.

Cookies are not used in any way that abuses your privacy or security.

Information about you and your chosen purchase is collected only after you have transferred to the secure server and then only if and when you choose to complete the purchase by clicking the 'submit order' button.

Your security is protected by secure socket layer (SSL). This means that the data you transfer is encrypted and cannot be seen by others as it is transferred to the secure server. This protocol has been approved by the Internet Engineering Task Force (IETF) as a standard.

The information collected comprises only that essential to processing your order, namely details of your purchase, your name, address, telephone numbers, email address and card details. The information is stored on the secure server, password protected, viewed through SSL by our mail order administrator to collect the order information, then deleted. The contents of our site are protected by password and cannot be interfered with.

The named person in our company responsible for security is Philip Bunting.

Medical disclaimer

The Sad Light Hire Company Limited or any of it's representatives are not able to determine who should receive treatment with any of its products nor take any responsibility for any adverse effects resulting from the use of any of our products. You are strongly advised to consult your general practitioner if you are unsure.

Statutory rights

All statements, guarantees or warranties in these terms of trading are additional to and do not affect your statutory rights.

Under UK Law these include the following:

Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Where faulty goods are returned the refurbishment charge, and/or delivery charges cannot be deducted from the consumers' refund.

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